This is the REFUND POLICY for products and services purchased through any divisions. All Phone Staff will, upon request, advise customers, prior to the completion of any sale, of the following policy and can provide a written copy upon request. In addition this policy will be posted on any and all Web Sites and affiliates of Jim Hurley's Network.
We hereby certify that Jim Hurley's Network, as a merchant, provide both products (goods) and services to our customers.
If merchandise, products, or services are ordered through a Direct Mail advertisement or via the Internet, the guarantee, if any, is included in the mailing, promotion, or specific Internet offering. Any such guarantee shall include terms and conditions for refunds on only those specific services, books, publications and/or systems purchased.
Where no specific guarantee is stated as set forth above, there are no refunds after any service commences. More specifically once the customer has received any selections, no refund will be issued.
Unless otherwise noted in the specific offering; books, newsletters, periodicals or other printed materials may be returned within 21 days, from the date of original shipping, for credit, exchange or refund. Materials must be returned and received in new, unused, resalable condition, and must contain any and all original inserts or inclusions.
Refunds, exchanges or credits will be issued in the same manner in which payment was received and will not be issued to alternate credit cards even if the original credit card is no longer available. All credit and refunds will be issued less shipping and handling. Publications obtained as a replacement/exchange will be provided on a non-refundable basis.
Our services are the absolute best we can make them. As the service subscribed to includes sports handicapping information, just as with the Stock Market, our customers must realize that the information cannot be guaranteed, and that past performance is not a promise of future results. What is guaranteed is that each and every customer will receive the service that was purchased in full. Where practical, we inform our subscribers of the source of our information or how it is derived, so that they, therefore, are aware of exactly what type of information they will be receiving, be it handicapped or otherwise.
If a guarantee for services is offered as part of a special promotion, the specific terms of the guarantee will be included in the promotion. Whether such guarantee will be for additional service or a pro-rated refund shall be specified.
If a subscriber requests a pro-rated guarantee, it can only be negotiated with a sales or customer service representative at the time of the specific order, and the terms will be included in the customer's sales record. Such negotiated guarantees will be for a single specific order only. We will provide these pro-rated guarantees in writing at the customer's request. Pro-rated guarantees will not be permitted on all services.
We must again reiterate that all customers, upon request, shall be advised of these policies at the time of their original purchase when ordering by telephone, that the policy is provided on the Jim Hurley's Network Web Site, and that this written guarantee will be provided upon request.
Misunderstandings can occur and should any such problems arise, we will make every effort to resolve it directly with our customers. We do request that customers with disputes contact we, the merchant, directly before taking any other action.
We reserve the right to utilize any and all means at our disposal to prevent and defend against wrongful, fraudulent or otherwise untrue and/or unreasonable chargebacks.
(A wrongful or fraudulent chargeback will be defined as occurring when the credit card holder orders and receives products or services, then intentionally reverses the charge through their card-issuing bank stating that they did not place the order, did not authorize the charge or did not receive the order, or that it was somehow not as described, or was in some other manner unsatisfactory beyond our ability to control.)
Disputed transactions determined by Jim Hurley’s Network® and JimHurley.com to be fraudulent or wrongfully initiated will be vigorously defended with the issuing bank. Such chargebacks, resolved in favor of the customer, will be turned over for collection and additional legal action up to and including litigation. Such accounts will be reported to the appropriate credit reporting agencies at our sole discretion.
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